Shipping Policy
1. General Information
At Niloufer Nasir (“we,” “us,” or “our”), we are committed to providing a clear and transparent shipping process. This policy outlines our practices, processing times, and delivery methods. All orders are processed and shipped from our studio in [Your City, India].
2. Order Processing Time
All orders are processed within [e.g., 3-5 business days] (Monday – Friday, excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing times may be longer during peak seasons or for customized items.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Method: We offer standard shipping across India.
Estimated Delivery Time: Once shipped, orders are typically delivered within [e.g., 5-7 business days].
Please note that delivery times are estimates provided by the carrier and are not guaranteed.
4. Domestic Shipping Only
We currently ship to addresses all across India. At this time, we do not offer international shipping.
5. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. You can use this tracking number on the carrier’s website to monitor the status of your shipment in real-time.
Please allow 24-48 hours for the tracking information to become available.
6. Incorrect Shipping Address
It is the responsibility of the customer to ensure that the shipping address provided is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for the reshipment costs.
7. Damages and Lost Packages
Niloufer Nasir is not liable for any products damaged or lost during shipping.
If you received your order damaged, please refer to our Refund and Return Policy. You must contact us at niloufernasirdesigns@gmail.com with your order number and the mandatory, unedited parcel opening video as required by our policy. Please save all packaging materials and damaged goods, as they may be needed to file a claim with the carrier.
8. Potential Service Interruptions
While we strive to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our control. This includes, but is not limited to, severe weather conditions, holidays, carrier delays, or other unforeseen disruptions.
9. Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please contact us at niloufernasirdesigns@gmail.com.